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FAQs

Delivery

  • We deliver Tuesday to Saturday
  • We don't deliver on Sundays, Mondays or the day after a Bank Holiday. 
  • Delivery is free on weekday orders over £30 and Saturday orders over £50.
  • Orders placed before 12pm, Monday to Friday, are eligible for next day delivery. 
  • We can deliver to wherever you are, work, home, or UK holiday homes!
  • Meat Me At Home boxes create a perfect gift, personal or professional! Be assured that no payment invoices go into our boxes.
  • If you aren't going to be in on the day of delivery, our couriers will happily leave your parcel in a safe place of your choosing or with a neighbour. Just add this into the Note box on checkout. 
  • For orders outside of London we use APC Overnight courier service, these orders aim to arrive to you by 4pm. 
  • For orders inside London our ever fabulous sister company, Freedown Food, deliver your parcels, these can either be on a time delivery before twelve otherwise we aim to have delivered by 6pm. If you want a before 12 delivery just let us know on checkout. 
  • If ever your order is running a little later than scheduled, we will endeavor to keep you fully up to date. 
  • If you have any queries don't hesitate to contact us.
  • If for any reason you are unhappy with your purchase please contact us immediately. Your experience and satisfaction is exceptionally important to us so will endeavor to solve any problems as soon as possible. 

 

Orders

  • If you need to amend your order in anyway please contact us as soon as possible, either by emailing us at hello@meatmeathome.com or give us a call on 0207 720 4520, one of our wonderful team with be on hand to help.
  • If you need to cancel your order please contact us as soon as possible either by emailing us at hello@meatmeathome.com or give us a call on 0207 720 4520, to speak to one of our fantastic team. 

 

Packaging

  • All our produce (unless otherwise stated) are professionally deep-frozen and vacuum-packed to preserve freshness and longevity, ensuring that you, our customer, gets to enjoy the product exactly as it should be! 
  • Gone are the days of polystyrene exploding all over the house when a delivery arrives, covering every surface with annoying little static balls…not only a pain in the neck to clear up, but also very environmentally unfriendly. 
  • Woolcool® packaging is made from biodegradable sheep’s wool, this is a multi-award winning insulated packaging, specially designed to provide a sustainable, biodegradable and recyclable alternative to polystyrene. Along with all these fabulous green features, it also keeps contents consistently cooler for longer ensuring that your goods turn up as expected!
  • Woolcool® insulated packaging is manufactured in the UK using British sheep's wool to support British sheep farmers and the rural economy. It’s eco-friendly production and recycling process doesn't release any toxic gases and it completely decomposes within 1 year in a natural environment.
  • Even our ice packs can be recycled, or reuse them for anything from cold compresses through to keeping your picnic perfectly chilled!
  • Our packaging is designed and tested to keep your order cold for 48 hours from dispatch. 
  • We recommend you put the meat straight into the freezer once received. If a freezer isn't close by, you can leave in the packaging, unopened for the rest of the day.