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FAQs

Delivery

Do you offer free delivery?

Delivery is free on weekdays for orders over £50, and Saturday for orders over £80. Alternatively, there is a shipping fee of £4.95 for weekday deliveries, and £9.95 for Saturday deliveries.

Can I collect my order?

Yes, you can collect your order from our warehouse in Battersea. If you wish to collect, please leave a note in the Note Box during checkout.

When do you deliver?

We deliver Tuesday to Saturday. We do not deliver on Sundays, Mondays, on or the day after a Bank Holiday.

Do you offer next day delivery?

Orders placed before 12pm are eligible for next day delivery.

Where do you deliver?

We deliver to mainland UK.

Can I request a delivery date?

Yes, you can choose your preferred delivery date on our website during checkout process.

Please note that we depend on 3rd party courier services for deliveries and occasionally, there might be some unforeseen delays.

Can I change my delivery date?

Please contact our team at hello@meatmeathome.com or give us a call on 0203 876 8634, and one of our team members will confirm if it is possible.

What if I am not home for the delivery?

You will receive a notification from the courrier telling you when to expect the delivery of your parcel. As the content of the parcel is temperature sensitive, please make sure that someone is there to accept the delivery.
If you are not going to be in on the day of delivery, our courier will happily leave your parcel in a safe place of your choosing, or with a neighbour. Just add a comment into the Note Box during checkout.
Once delivered, you will immediately receive an email notification from the courrier with details such as time of delivery as well as a picture of your parcel being handed over or left in a safe place.
Please note that once we have received the proof of delivery provided by our courier, we are no longer liable to any issues you might encounter such as theft or damages.

What time will my order be delivered?

We use APC Overnight. Your order should be with you by 18:00 the next day.

My delivery is delayed, how long can my order stay in the box?

Our packaging will keep the contents of your order cold for 48 hours from dispatch. We recommend you put the meat straight into the chiller/freezer once received.

Cancellations and Modifications

I would like to cancel my order

You can cancel your order free of charge anytime up until 12pm a day before your delivery date. Unfortunately, we will not be able to cancel your order after it has been dispatched.

Can I modify my order?

If you wish to modify your order, please contact our team at hello@meatmeathome.com or give us a call on 0203 876 8634, and one of our team members will assist you.

I have scheduled a delivery on Friday and want to re-arrange the delivery on Monday via the courier's website.

Even if you will have the possibility to re-arrange a delivery over the weekend via the courier's website, we do not recommend you do so as the meat will have been in the courier's hands for over 72 hours.
Be mindful that we guarantee that our packaging will keep the contents of your order cold for 48 hours from dispatch.
Should you have any queries regarding your delivery, please contact us on 0203 876 8634,email on hello@meatmeathome.com or via our chat.

Complaints

I am not happy with one of the products, what should I do?

Please contact our team at hello@meatmeathome.com and one of our team members will contact you. Please include photos and a detailed description of the issue.

Miscellaneous

Can your boxes be presented as gifts?

Meat Me at Home boxes can be a perfect gift, personal or professional! Be assured that no payment invoices go into our boxes.

Are your products chilled or frozen?

Please see product description.

The meat is slightly defrosted. What should I do?

Upon arrival of your order, please put the meat in your freezer as soon as possible if you are not planning to consume in the next 5 following days.
If some thawing has occured in transit, please be assured it is safe to refreeze. We deliver with the award-winning WoolCool packaging and extra ice, but some thawing is some times inevitable outside with small products such as steaks..

Packaging

Is your packaging recyclable?

Gone are the days of polystyrene exploding all over the house when a delivery arrives, covering every surface with annoying little static balls…not only a pain in the neck to clear up, but also very environmentally unfriendly. Meat Me at Home uses Woolcool® packaging, which is made from biodegradable sheep’s wool. This is a multi-award winning insulated packaging, specially designed to provide a sustainable, biodegradable and recyclable alternative to polystyrene. Along with all these fabulous green features, it also keeps contents consistently cooler for longer, ensuring that your goods turn up as expected!

Woolcool® insulated packaging is manufactured in the UK using British sheep's wool to support British sheep farmers and the rural economy. Its eco-friendly production and recycling process does not release any toxic gases, and it completely decomposes within a year in a natural environment.

Even our ice packs can be reused for anything from cold compresses through to keeping your picnic perfectly chilled!