DELIVERY

Do you offer free delivery?

Delivery is free on weekdays for orders over £50, and Saturday for orders above £80.
Alternatively, there is a shipping fee of £5.95 for weekday deliveries, and £9.95 for Saturday deliveries.

When do you deliver?

Orders placed before 12pm are eligible for next day delivery.

Do you offer next day delivery?

We deliver Tuesday to Saturday. We do not deliver on Sundays, Mondays on or the day after a Bank Holiday.

Where do you deliver?

We deliver to mainland UK.

can I request a delivery date?

Yes, you can choose your preferred delivery date on our website during the checkout process.

Can I change my delivery date?

Please contact our team at hello@meatmeathome.com or give us a call on 0203 876 8634, and one of our team members will confirm if it is possible.

What if I am not home for delivery?

You will receive a notification from the courier telling you when to expect the delivery of your parcel. As the content of the parcel is temperature sensitive, please make sure that someone is there to accept the delivery.
If you are not going to be in on the day of delivery, our courrier will happily leave your parcel in a safe place of your choosing, or with a neighbour. Just add a comment into the Note Box during checkout.
Once delivered, you will immediately receive an email notification from the courier with details such as time of delivery as well as a picture of your parcel handed over or left in a safe place.
Please note that once both parties have received the proof of delivery provided by our courier, we are no longer liable for any issues you might encounter such as theft or damages.

What time will my order be delivered?

We use APC Overnight. Your order should be with you by 18:00 the next day.

My delivery is delayed, how long can my order stay in the pouch/box?

Our orders are sent via a next day service, but it can take up to 48 hours if a delay occurs on the courier side.
Our packaging will keep the contents of your order cold for 48 hours from dispatch.
We recommend you put the meat straight into the fridge/freezer once received.

CANCELLATIONS & MODIFICATIONS

I would like to cancel my order.

You can cancel your order free of charge anytime up until 12pm a day before your delivery date. Unfortunately, we will not be able to cancel your order after it has been dispatched.

Can I modify my order?

If you wish to modify your order, please contact our team at hello@meatmeathome.com or give us a call on 0203 876 8634 and one of our team members will assist you.

I have scheduled a delivery on Friday and want to re-arrange the delivery on Monday via the courrier's website.

Even if you will have the possibility to re-arrange a delivery over the weekend via the courier's website, we do not recommend you do so as the meat will have been in the courier's hands for over 72 hours.
Be mindful that we guarantee that our packaging will keep the contents of your order cold for 48 hours from dispatch.
Should you have any queries regarding your delivery, please contact us on 0203 876 8634 or email us on hello@meatmeathome.com or via our chat.

COMPLAINTS

I am not happy with one of the products, what should i do?

Please contact our team at hello@meatmeathome.com and one of our team members will contact you. Please include photos and detailed description of the issue.

PACKAGING

Is your packaging recyclable?

MEAT ME AT HOME uses Woolcool® packaging which is made from biodegradable sheep's wool. This is a multi-award winning insulated packaging, specially designed to provide a sustainable, biodegradable and recyclable alternative to polystyrene. Along with all these fabulous green features, it also keeps contents consistently cooler for longer, ensuring that your goods turn up as expected.
Woolcool® insulated packaging is manufactured in the UK using British sheep's wool to support British sheep farmers and the rural economy. Its eco-friendly production and recycling process does not release any toxic gases, and it completely decomposes within a year in a natural environment.
Even our ice packs can be reused for anything from cold compresses through to keeping your picnic perfectly chilled.

MISCELLANEOUS

What does the Japanese Grading stand for?

The grading of Wagyu is determined by the Japan Meat Grading Association.

Japanese Wagyu grading system:

  1. Wagyu in Japan is graded based on various factors including marbling, color, texture, and fat quality.
  2. The grading scale ranges from the lowest, Grade C, to the highest, Grade A5.
  3. Marbling, known as "sashi," is a crucial element in determining grade, with higher marbling indicating higher quality.
  4. The letter grade represents yield (A, B, or C) and the number (1-5) indicates quality, with A5 being the highest.
  5. A5 Wagyu signifies the highest level of marbling and tenderness, offering a luxurious and intensely flavorful dining experience.
  6. Grading ensures transparency and consistency in the quality of Wagyu for consumers.
Are your products fresh or frozen?

Please see product description.

The meat is slightly defrosted, what should I do?

Upon arrival of your order, please put the meat in your freezer as soon as possible if you are not planning to consume it within the 5 following days.
If some thawing has occurred in transit (up to 48 hours after dispatch), please do not worry, your meat is perfectly safe to refreeze. We deliver with the award-winning Woolcool® packaging and extra ice packs, but some thawing is some times inevitable outside with small products such as steaks or sausages.

Can't find what you're looking for?

Send us an email to tell us about your issue, and one of our team members will get back to you as soon as possible. Be sure to include your order number.

Please email us at hello@meatmeathome.com

Other inquiries or looking for that special meat? Let's chat.

Please email us at hello@meatmeathome.com