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Delivery & Returns

Deliveries

Our goods are delivered throughout the UK mainland using the APC Overnight Transexpress International Couriers. We aim to have your order with you by 12:00pm on the day of delivery.

We do not deliver on Sundays, Mondays or Bank Holidays. Orders must be received before 12:00pm to qualify for overnight delivery.


For deliveries to Northern Ireland or the Scottish Highlands and Islands, please place your order by phone on 020 7720 4520 as special delivery charges and times may apply.

If for any reason someone is unable to be in to sign for the delivery please leave a note with Special Instructions box about a safe place for us to leave your goods and we shall endeavor to get your parcel to you. 

Packing & Packaging:

All our produce (unless otherwise stated) are professionally deep-frozen and vacuum-packed to preserve freshness and longevity, ensuring that you, our customer, gets to enjoy the product exactly as it should be! 

Gone are the days of polystyrene exploding all over the house when a delivery arrives, covering every surface with annoying little static balls…not only a pain in the neck to clear up, but also very environmentally unfriendly. 

Here at Meat Me At Home we have searched high and low for sustainable packaging that isn't going to cause you a nuisance to get rid of.

Woolcool® packaging is made from biodegradable sheep’s wool, this is a multi-award winning insulated packaging, specially designed to provide a sustainable, biodegradable and recyclable alternative to polystyrene. Along with all these fabulous green features, it also keeps contents consistently cooler for longer ensuring that your goods turn up as expected!

Woolcool® insulated packaging is manufactured in the UK using British sheep's wool to support British sheep farmers and the rural economy. It’s eco-friendly production and recycling process doesn't release any toxic gases and it completely decomposes within 1 year in a natural environment.

Even our ice packs can be recycled, or reuse them for anything from cold compresses through to keeping your picnic perfectly chilled!

If you are unhappy with any aspect of your order please call us on 020 7720 4520 and we will be happy to arrange a replacement or refund.
 

Selecting Delivery Times and Options

Once you have arrived at the checkout page, you will be presented with your order total, and you will be able to select the delivery options you prefer. Once you have chosen the delivery service that best suits you, your new total cost will be calculated.  

Once you have selected your delivery service, enter the date you would like to take delivery. Sundays, Mondays and Bank Holidays are not available for delivery. Saturdays are only available if you have opted for the Saturday delivery service, additional fees apply.

Completing your order and Making Payment

Having completed the previous steps, you will need to enter your name, contact details, address, requested delivery address and payment details into the spaces shown. Please complete these sections accurately then click the “Complete” button at the bottom of the page to confirm your purchase. You will then receive an email confirmation of your order. Your credit or debit card will then be processed for payment and you will receive a second email informing you that the transaction has successfully been completed.
 
Contacting us

If you have any queries regarding your order, please call our Meat Me At Home Team on 020 7720 4520 and quote your order number which appears on the confirmation emails sent to you.

Thank you for your purchase, we look forward to hearing about your experience with our outstanding meats with exceptional taste.
The Meat Me At Home Team
 
Important Disclaimer
The goods we supply are perishable, and it is your responsibility to ensure that someone is available to receive your goods at the delivery address you have provided. Your order is packaged in a way that ensures the contents will be preserved in perfect condition for a period of 24 hours. Beyond this time, The Meat Me At Home team cannot be held liable for any product that has perished.